We’re sorry to hear that your purchase didn't work out.

If your product did not meet your expectations, you are able to exchange it for a store credit, an equal or lesser priced item (or exchange it towards a higher priced item).

If you are wishing to exchange an item, please email us at to receive a exchange confirmation.  Please include the order number and details of the exchange, or if you wish to receive a store credit.

Returns will be accepted if the product arrives to us within 30 days of purchase, with the exception of final sale items. All tags must be attached, packaging must be intact, and the product must be unused (unworn, unwashed, and in perfect condition). For returned items, customers will be granted a store credit equal to the amount of the item(s) returned. The store credit can be used for online or in-store purchases at a later date.

Please ship your item back to:

Returns: Citizen
430 Main Street
Franklin, TN 37128

Customers are responsible for return shipping costs. We suggest you get tracking for your package to ensure delivery and delivery date.