We understand that some things don’t work out.  If for any reason you are unhappy with your purchase**, you may return it for a full refund within 14 days of the original purchase date.  After 14 days and up to 1 month, you may exchange your item for an equal or lesser priced item or a store credit. 

All items returned or exchanged must be accompanied by the original receipt, in original brand new condition – unworn, unwashed, and all store tags attached.

If you are wishing to exchange an item, please email us at to receive a return/exchange confirmation.  Please include the order number and details of the return/exchange, or if you wish to receive a store credit.

All tags must be attached, packaging must be intact, and the product must be unused (unworn, unwashed, and in perfect condition). For returned items, customers will be granted a store credit equal to the amount of the item(s) returned. The store credit can be used for online or in-store purchases at a later date.

Please ship your item back to:

Returns: Citizen
430 Main Street
Franklin, TN 37128

Customers are responsible for return shipping costs. We suggest you get tracking for your package to ensure delivery and delivery date.