We understand that some things don’t work out. If for any reason you are unhappy with your purchase**, you may return it for a full refund within 14 days of the original purchase date.

Note: Returns and exchanges only apply for unworn and unwashed merchandise all tags attached. All items returned or exchanged must be accompanied by the original receipt. Merchandise received past 14 days (up to 1 month) will automatically receive store credit in the form of an CITIZEN gift card. ALL SALE ITEMS ARE FINAL SALE.

If you are wishing to exchange an item by mail, please email us at to receive a return/exchange confirmation. Please include the order number and details of the return/exchange, or if you wish to receive a store credit.

The same timeline applies for in-store returns/exchanges.

Please ship your item back to:
Returns: Citizen
430 Main Street
Franklin, TN 37064

Customers are responsible for return shipping costs. We suggest you get tracking for your package to ensure delivery and delivery date.